Vehicle Damage Assessor - Commercial Vehicles

VEHICLE DAMAGE ASSESSOR / ESTIMATOR / COMMERCIAL

Location:

Wolverhampton
Salary: £48,000 - £52,000 Basic + Bonus + Company Car
Job Type: Full-Time, Permanent

Looking for a role where your multi-skilled expertise is recognised, your earning potential is rewarded, and your career can continue to progress?

Looking for a role where your estimating expertise is recognised, your earning potential is rewarded, and you can genuinely influence the future of a growing business?
This is an excellent opportunity to join a forward-thinking commercial vehicle repair centre where you'll play a pivotal role in shaping processes, building customer relationships, and helping the business achieve BS10125 accreditation.

If you're ready to move into a position that offers greater autonomy, modern systems, strong operational support, and the opportunity to work alongside experienced Bodyshop, Graphics and Logistics teams, this role provides the perfect blend of technical estimating, customer interaction and career progression-all while being rewarded with an excellent salary, bonus potential and company vehicle.

WHAT'S IN IT FOR YOU?

· Competitive Salary of £48,000 - £52,000 per annum

· Bonus Scheme

· Company Car

· Opportunity to help shape processes and standards within a growing business

· Genuine Career Progression Opportunities

· Supportive and collaborative management team

· Modern Commercial Vehicle Bodyshop Environment

THE ROLE
This is far more than a traditional estimating position. As the Vehicle Damage Assessor / Estimator, you'll become a key member of the operational team, managing repairs from initial estimate through to final invoicing while developing strong customer relationships and supporting continuous business improvement.

Working closely with the Bodyshop Managers, Graphics Manager and Logistics Manager, you'll ensure repairs are accurately estimated, efficiently managed and completed to the highest industry standards.

Key Responsibilities

· Produce accurate and profitable repair estimates for vans, tractor units, trailers and specialist commercial vehicles using Audatex, fleet portals and manual estimating methods.

· Liaise with insurance engineers to negotiate and maximise repair authorisations and values.

· Build and maintain professional relationships with customers throughout the repair journey.

· Order replacement parts and effectively manage returns when required.

· Work closely with Bodyshop Managers to prioritise workflow and maintain accurate estimated completion dates.

· Update and refine repair estimates to obtain final authorisation before invoicing.

· Ensure all repairs comply with manufacturer repair methods and industry best practice.

· Support technicians and operational teams to ensure repairs are completed efficiently and to the highest quality standards.

· Help improve business processes and procedures, with a particular focus on Autoflow.

· Develop strong relationships with existing customers while identifying opportunities to generate additional business.

· Support the business in achieving and maintaining BS10125 accreditation.

ABOUT YOU
We're looking for a proactive and commercially aware Vehicle Damage Assessor who enjoys working in a fast-paced commercial vehicle repair environment and can confidently manage multiple estimates and customer expectations.
You'll ideally have:

· ATA or IMI Vehicle Damage Assessor Accreditation (or be willing to achieve accreditation).

· Strong working knowledge of Audatex estimating software.

· Previous experience working with insurance companies, repair networks and fleet operators.

· Excellent understanding of vehicle repair methods and estimating processes.

· Previous experience within a Commercial Vehicle, HGV or Fleet Bodyshop environment.

· Knowledge of BS10125 standards and repair processes.

· Experience using Autoflow or similar bodyshop management software.

· Excellent communication, negotiation and customer service skills.

· Strong commercial awareness with exceptional attention to detail.

· The ability to work under pressure while effectively managing multiple priorities.

· A proactive, organised and positive approach with…