Assessment and Recovery Apprenticeship

About the role

Salary - £25,747
Hours - 37 per week
Contract type - full time, fixed term for 24 months
Work Style - Flexible to meet the needs of the service

The City of Wolverhampton Council is looking for an Apprentice to promote and support the work and services of the Revenue and Benefits team. The apprenticeship is a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship, with on‑the‑job training and recognised qualifications.

• Assist in ensuring we pay the right benefit to the right person at the right time.
• Collect the right amount from the right person and take effective recovery of debt owed to the Council.
• Administer accounts and advise customers on welfare benefits.
• Use various IT systems that support the efficient delivery of our services.

• Excellent customer service, organisational skills and communication skills (written and verbal).
• Confidence and clarity in communication.
• Commitment to completing the apprenticeship training.
• Ability to work in a busy team with a varied workload.

• Non‑UK nationals must have resided in the UK for the last three years.
• Previous qualifications in a similar area may be checked for eligibility.
• Maths and English qualifications obtained overseas require an ENIC certificate.

City of Wolverhampton Council is an equal opportunities employer. We encourage applications from people of all backgrounds and underrepresented groups and are a Disability‑Confident Employer and an Armed Forces Employer.