Assessment and Recovery Apprenticeship

Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship

Salary - £25,747

Hours - 37 per week

Contract type - full time - fixed term for 24 months

Work Style
- Flexible to meet the needs of the service

The City of Wolverhampton Council is looking for an Apprentice to promote and support the work and services of the Revenue and Benefits team.

The role of the Assessment and Recovery Apprentice will be assisting in ensuring we pay the right benefit to the right person at the right time. Collect the right amount from the right person at the right time and take effective and appropriate recovery of debt owed to the Council.

This would be a fantastic career opportunity for someone who is interested in gaining experience of administering accounts, advising customers on welfare benefits and the collection of debt owed the council. Ideally you will have excellent customer service, organisational skills and be confident and clear in both written and verbal communication skills.

We are seeking a flexible and committed individual who has excellent communication skills, attention to detail and commitment to completing the apprenticeship training. The successful candidate will work in a busy team with a varied workload.

City of Wolverhampton Council is a forward-thinking organisation that is enthusiastic about the recruitment and development of apprentices within the organisation. The apprenticeship vacancies we provide here gives you the opportunity to join the largest employer in the borough, whilst gaining new skills with on-the-job training and recognised qualifications.

This opportunity will allow the apprentice to further develop their knowledge, skills and behaviours in this area and be a part of a fantastic team. You will be supported by experienced staff who can assist you with your work and study to give you the experience to apply for other roles within the Council. You will also be trained to use various IT systems that support the efficient delivery of our services.

City of Wolverhampton Council holds a high retention rate of apprentices who go on to gain full time employment within the authority. Please use the following link to find out more about apprenticeships within City of Wolverhampton Council.

The successful candidate will receive on the job training and will be required to complete a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship - further information:
Revenues and welfare benefits practitioner / Skills England.

• Non-UK Nationals:
  To be eligible for this post, you must have resided in the UK for the last three years.
• If you already have previous qualifications in a similar area, please contact People Development and Experience Team on the email below to check you are eligible to apply.
• If you have achieved maths and English qualifications overseas, you must provide an ENIC certificate to be eligible for the role. For more information:
  Statement of Comparability | UK ENIC.
• Please ensure that you check the essential criteria for the role and in particular the mandatory English and mathematic grades. Failure to state your achieved grades in these subjects will result in your application being rejected.

Please note:

If successful, you will be required to evidence the qualifications stated on the submitted application form in relation to the essential criteria on the role profile form before any offer would be made.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Should you wish to discuss this opportunity further, please contact jenn, paul or

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location.

Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please .

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