Agreement Coordinator Lettings - FTC - West Midlands

Role Overview

As Agreement Coordinator - Lettings, you will provide comprehensive support to Divisional Business Units, taking full responsibility for the administration of the legal agreement process, from business plan stage through to completion. You will work collaboratively with the Recruitment team to provide a seamless customer journey for new and existing publicans, ensuring full compliance with the Pubs Code and driving tenure targets.

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We are proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms, including neurodiversity.

• Providing a first‑class service to new and existing publicans.
• Accurate administration of the new tenancy agreement process.
• Ensuring adherence to company policy and the Pubs Code.
• Updating the financial system to maintain customer details, rent schedules and agreement information within agreed timescales.
• Instructing and liaising with solicitors on leasehold or supplemental lease cases.
• Daily contact with Regional Managers to progress through to completion.
• Working closely with the division to ensure short‑term agreements are converted to substantive tenancies, as per divisional target.
• Completing ad‑hoc tasks/projects as determined by the business.
• Carrying out inductions for new Regional Managers and other internal departments.

Evidence of administration experience and accurate working.

• Experience of updating office and administrative systems and of suggesting or implementing improvements to existing ones.
• Attention to detail and the ability to manage the production of documents critical to the business.
• The ability to prioritise own workload.
• Experience of timely and accurate updating and maintenance of company databases.
• Ability to communicate information effectively to a wide range of internal and external contacts.
• Demonstrate good competency in Word, Excel and Outlook.
• Understand, embrace and deliver the company’s vision and values.
• Calm, well‑organised and a self‑starter.
• Excellent planning and organisation skills and the ability to respond effectively to constantly changing priorities.
• Fully supportive of team working – recognises when colleagues are faced with a problem or over‑stretched and does not wait to be asked before offering assistance.
• Highly developed interpersonal and communication skills in order to establish and maintain effective working relations with a wide range of internal and external contacts.
• Willingness to learn and adopt new ways of working with a positive attitude and approach to improve departmental efficiency.

25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year; bonus scheme; access to discounted private medical insurance through Vitality; exclusive discounts on dental insurance; reward card via the MiXR app (25% off food and drinks and VIP entry across our managed estate); life assurance which gives access to Help @ Hand;

access to your pay early via Stream; the Stonegate Xtra portal with a wide range of high‑street discounts and offers; discounted access to David Lloyd membership; award‑winning learning & development programmes to drive your career.