Neighbourhood Coach West Midlands

About this job

Operational patch:
Wolverhampton, Walsall, Bloxwich and surrounding areas.

Contract:

Permanent, Full-time

Hours:

37.5 per week (Monday-Friday). Workstyle:
Field-based with flexibility.

• A mix of homeworking, office time, and visiting customers in their homes. As a Neighbourhood Coach, you'll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods.
• You'll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.
• What You’ll Be Doing:
  Managing tenancy sign-ups, changes, and tenancy-related enquiries; providing coaching, guidance, and support to help customers successfully manage their homes and tenancies; handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues; taking enforcement action where necessary, including preparing cases, attending court, and managing evictions; building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods;
  
  working closely with maintenance teams to identify and elevate property-related issues; collaborating with lettings teams to ensure empty homes are allocated efficiently; managing customer expectations around repairs, property standards, and tenancy responsibilities; monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.
• What We’re Looking For:
  
  Experience working in a customer-facing role, ideally within housing management; strives to achieve performance targets, maximising customer satisfaction; tenacious and resilient; can do what it takes to achieve the right outcome; sees the best in people and has the capacity to coach; has a reputation for influencing, negotiating, and relationship building skills.
• Additional requirements:
  
  Has access to a vehicle and a full driving licence; able to complete a Basic DBS check (provided by BFL).
• You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability, all while being supported by a wider, collaborative team.
• In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt.
• If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

We encourage you to apply early, as we may close the vacancy early if we receive a high volume of applications.