Regional Service Manager (m​/f​/d

We are a successful mid‑size company with a strong international presence. As a technology leader, we are at the forefront of the development, manufacture and distribution of state‑of‑the‑art vending machines and reverse vending systems. Our extensive service offering further complements our comprehensive portfolio.

• Proven experience managing field-based engineering or service teams
• Strong operational and people leadership skills
• A hands‑on, solutions‑focused approach with the ability to work effectively in a fast‑paced environment
• Experience working in fast‑growing or change‑driven organisations is highly desirable
• A technical or engineering background (electrical, mechanical, automation or similar) is preferred
• A confident communicator, comfortable engaging with engineers, customers and senior stakeholders
• A full UK driving licence and willingness to travel within the region and across the UK
• Proficiency in Microsoft Office applications
• Experience in analysing, interpreting and reporting on performance data

• Lead, coach and develop a team of Field Service Engineers
• Manage day‑to‑day service operations, including reactive and planned maintenance activities
• Ensure service level agreements (SLAs) and customer performance targets are consistently achieved
• Promote and maintain a strong health and safety culture across all field operations
• Support recruitment, onboarding and training as the team continues to grow
• Use data and key performance indicators (KPIs) to monitor performance and drive continuous improvement
• Act as a key point of contact for customers and internal stakeholders
• Support the roll‑out of new sites and the expansion of the reverse vending machine (RVM) network

• Opportunities for personal and professional development, along with exciting and varied responsibilities
• A secure position with long‑term prospects in a modern working environment
• In addition to a competitive salary package, we offer excellent working conditions and employee benefits
• As a family‑owned company, we believe it is important to support a healthy balance between your professional and personal goals