Practice Management System; PMS) Business Analyst

Practice Management System (PMS) Business Analyst

Final date to receive applications: 20 September 2026

Department: Veterinary Services

Employment Type: Fixed Term - Part Time

Location: Burford

Reporting To: Head of Veterinary Strategy

Compensation: £35,817 - £47,479 / year

Contract: 12 month fixed term contract, part time (21 hours per week)

Salary: £21,490 - £28,488 per annum (FTE £35,817 - £47,479)

London Weighting Allowance: £2,373 per annum (£3,954 FTE) for London-based employees

Location: Hybrid working from either Burford, Oxfordshire or Victoria, London

Closing date: Sunday 20 September 2026

Interview date: 29, 30 September or 1 October 2026

Are you an experienced Business Analyst with a passion for improving systems, shaping future solutions and delivering meaningful change?

Blue Cross is embarking on an exciting project to review and replace its Practice Management System (PMS), the technology that supports our veterinary hospitals and clinical services. We're looking for an experienced Business Analyst to help us understand our current processes, identify future requirements and support the selection of a new system that meets the needs of our organisation for years to come.

This is a unique opportunity to lead a significant discovery and procurement project, working across veterinary, clinical, operational and support functions to help shape the future of service delivery at Blue Cross.

We are recruiting one Business Analyst who can be based from either our Burford or London office. While you may see this opportunity advertised in multiple locations, this is a single 12-month fixed-term role supporting our Practice Management System replacement project.

As the PMS Business Analyst, you will lead the discovery phase of our Practice Management System replacement project.

You’ll work closely with stakeholders across the organisation to understand how our current systems and processes support service delivery, where opportunities exist for improvement and what capabilities we require from a future solution.

You’ll develop a clear picture of business needs across multiple functions, evaluate available options in the marketplace and support the procurement and tender process to help identify the best solution for Blue Cross.

Your work will provide the foundations for one of the organisation's most significant technology investments and will directly influence how we support pets, owners and colleagues in the future.

What you will be doing

• Leading business analysis activities for the Practice Management System replacement project
• Engaging with veterinary, clinical, operational and support teams to understand current processes, challenges and requirements
• Mapping existing ("as is") processes and identifying opportunities for improvement
• Developing future-state process maps and requirements documentation
• Facilitating workshops, interviews and stakeholder engagement activities
• Gathering, analysing and prioritising business requirements
• Identifying functional, operational, reporting and data requirements for a future system
• Researching and evaluating solutions available within the market
• Supporting the development of tender documentation and procurement requirements
• Assisting with supplier evaluation and solution assessment activities
• Producing analysis, recommendations and supporting documentation to inform decision-making
• Working collaboratively with project stakeholders to ensure organisational needs are clearly understood and represented

You’ll be an experienced Business Analyst who enjoys understanding how organisations work and helping them make informed decisions about technology and change.

You will have a strong track record of leading discovery and requirements gathering activities, with the ability to engage confidently with a wide range of stakeholders. You’ll be comfortable analysing complex information, identifying opportunities for improvement and translating business needs into clear and structured requirements.

We’re particularly interested in candidates who have worked on system selection, procurement or transformation projects and who can balance operational…