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Utilities Customer Journey & Transformation Consultant

Job in Wolverhampton, West Midlands, WV98, England, UK
Listing for: GCS Recruitment
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 52000 - 65000 GBP Yearly GBP 52000.00 65000.00 YEAR

Job Description & How to Apply Below

GCS Recruitment is seeking a Business Transformation/Customer Journey Consultant for a 6-month contract, outside IR35, with a well-known utilities client. The role focuses on customer journey mapping, process mapping, service design, and operating model design to drive transformation.

The candidate will facilitate workshops with senior stakeholders, perform gap analysis and prioritisation, and support change management and implementation planning, on-site in Surrey two days per week.

We are looking to fill the Utilities Customer Journey & Transformation Consultant position at GCS Recruitment in England, United Kingdom.

The Utilities Customer Journey & Transformation Consultant role at GCS Recruitment is now open for applications in England, United Kingdom.

Join us at GCS Recruitment as our next Utilities Customer Journey & Transformation Consultant in England, United Kingdom.

We are currently recruiting a Utilities Customer Journey & Transformation Consultant for our team in England, United Kingdom.

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