Planning & Operations Lead

The Planning & Operations Lead is responsible for building the operational infrastructure that enables Marketing Operations, Project Management and Resourcing teams to perform s role exists to underpin the organisation by removing inefficiencies, reducing manual administration and creating connected ways of working across project management, marketing operations, resource management, creative teams and leadership. Acting as the operational backbone of the PMO, the role will implement AI-enabled tools and workflows, connected systems, streamlined governance and data-driven reporting that allow project managers to focus on orchestrating complex projects and programmes rather than managing manual processes and administration.

Success in this role will result in improved execution and delivery performance, greater operational visibility, increased organisational capacity and a more scalable project management function.

The ambition is to unlock approximately 30% additional PM capacity through automation, process optimisation and operational excellence. This role is designed to complement our existing Delivery Operations teams, extending our operational capability beyond Creative Delivery Excellence to strengthen project management systems, governance and process optimisation.

• Own and optimise the project management technology ecosystem.
• Drive adoption and continuous improvement of tools including , Microsoft Teams, Outlook, PowerPoint, Excel, Copilot and automation platforms.
• Identify opportunities to automate repetitive tasks, reporting, updates, meeting administration and project governance activities.
• Design and implement AI-enabled workflows that improve efficiency and reduce manual effort.
• Ensure project management tooling supports visibility, accountability and scalability across the organisation.
• Partner with Systems & Tools teams to maximise existing Dyson technology investments before introducing additional solutions.

• Continuously improve project management processes, templates and ways of working.
• Simplify and standardise workflows across programme management, project management, creative delivery and production functions.
• Reduce operational friction between teams and improve speed to delivery.
• Lead initiatives to improve forecasting accuracy, planning effectiveness and delivery predictability.

• Establish robust project governance frameworks across planning and delivery activities.
• Ensure project milestones, phase reviews, approvals and reporting processes are consistently applied.
• Create clear escalation paths for risks, dependencies and blockers.
• Support leadership teams with decision-ready insights and recommendations.
• Drive accountability through timely reporting and governance reviews.

• Create a single source of truth across project activity, resource allocation, demand, capacity and delivery performance.
• Integrate data across project management, resource management and delivery systems.
• Develop executive dashboards and reporting frameworks for senior leadership.
• Track KPIs including:
  Capacity utilisation Resource demand vs supply Delivery performance Forecast accuracy Governance planning & compliance Workflow efficiency Automation adoption AI adoption.

• Solid experience in programme and project management, with a strong track record of improving planning and PMO operations.
• Experience working across marketing operations, resource management, creative delivery and production teams; agency experience is preferable.
• Proven ability to simplify and standardise processes, templates and workflows, improving forecasting accuracy, planning…