Customer Service & Client Support Executive

Customer Service & Client Support Executive

We’re hiring proactive and tech‑savvy Customer Service & Client Support Executives to join our growing team. You’ll be the first point of contact for our clients, handling inquiries with clarity, empathy, and professionalism.

Reporting directly to the Customer Service & Client Communication Manager, you’ll help deliver a seamless client experience and support the wider team in daily operations. If you’re organized, eager to learn, and thrive in a team environment, this role is for you.

• Handle inbound and outbound client communication across calls, email, and digital channels.
• Use customer service tools, CRM systems, and ticketing platforms.
• Log, track, and follow up on client queries to ensure timely resolution.
• Maintain high‑quality email and communication standards.
• Support the Customer Service Manager with reporting, admin, and workflow tasks.
• Collaborate with internal teams to pass on accurate information and updates.

• Some experience in customer service, call handling, or client support.
• Good communication skills.
• Comfortable using technology and learning new systems quickly.
• Highly organized with attention to detail.
• Positive, team‑oriented, proactive mindset.
• Ability to stay composed and responsive in a fast‑moving environment.

• Supportive, collaborative team environment.
• Clear growth pathway into senior or specialized roles.
• Flexible, people‑centric culture.
• Competitive compensation.

Tanan Tech is a technical services company providing IT support, infrastructure, and software development services to a privately owned group of eight companies. Our group is diverse, ranging from marketing‑data companies to a law firm, giving our work purpose, variety, and real impact.

Tanan Tech is proud to be part of The Lloyd James Media Group
, an independently owned, fast‑growing organization operating across financial services, legal, media, and technology sectors. With over 100 colleagues across the UK and overseas, the Group is built on values of integrity, accountability, diligence, perseverance, and self‑discipline. We are committed to innovation, digital transformation, and delivering outstanding service through technology and customer care.

If this sounds like you, we’d love to hear from you! Please send us your CV and briefly outline why you’d be a great fit for the role.