Customer Service Advisor

My client a leading manufacturer based in Wolverhampton are seeking a Customer Service Advisor to deliver exceptional customer service and build strong relationships

My client operating from a purpose built site in Wolverhampton are a market leader in there product offering. They are part of a larger US Group which facilitates a global customer base.

As Customer Service Advisor reporting to the Customer Services Manager you will:

• Provide high‑quality customer service via phone and email to a range of key account customers
• Meet and exceed service targets and KPIs
• Work closely with internal teams to resolve customer queries efficiently
• Offer proactive recommendations to enhance customer experience
• Process customer orders and maintain accurate database records
• Support general administrative tasks within the team

The most desirable Customer Service Advisor applicant will have:

• Experience in customer service or account management
• Excellent verbal and written communication skills
• Commercial awareness and confidence working to KPIs
• Familiarity with systems such as SAGE or Salesforce (advantageous)
• Creative problem‑solving skills and a proactive approach

£26,000 - £28,000 plus benefits

Please note this role is full time on-site in Wolverhampton

EA First Ltd are acting as an Employment Agency for this permanent vacancy.