Customer Services Advisor

Overview

South Staffordshire Council,
Customer Services Advisor

Salary: Grade C - £24,413 per annum (£12.65 per hour)

Hours: Fixed Term. Monday to Friday 9am to 5pm. (Part time may be considered)

Location: We offer agile working with a hybrid approach to working remotely and from Codsall Community Hub (Council Offices). During your initial training you will be required to work from the Community Hub.

An exciting opportunity has become available within the Customer Services Team for two Customer Service Advisors on a fixed term contract to deliver exceptional service to residents and customers contacting the council by telephone. One post will be available from April to end of August 2026 and the second post from April to end of June 2026.

This dynamic and varied role involves handling customer enquiries, processing service requests, taking payments, completing applications, and providing appropriate signposting. While the primary mode of contact will be via telephone and supporting with the renewal of the Council’s green waste service, you may also support customers through email, social media, and, occasionally, face-to-face interactions.

• Handle customer enquiries and process service requests.
• Take payments, complete applications, and provide appropriate signposting.
• Primary mode of contact will be via telephone; support the renewal of the Council’s green waste service.
• Support customers through email, social media, and, occasionally, face-to-face interactions.

• Strong communication skills (verbal and written).
• Excellent telephone manner with a professional and empathetic approach.
• Computer literacy and the ability to navigate multiple systems.
• Ability to maintain confidentiality and adhere to data protection regulations.
• A positive and proactive attitude with the ability to adapt to changing priorities.

• Experience in a customer service environment and engaging with a diverse range of customers.
• Flexible, motivated, and team-oriented; understands the importance of resolving queries effectively at first point of contact.
• Thrives in a customer-focused environment and can work under pressure.

• In-house training programme and progressive CPD opportunities
• Free onsite car parking
• Discounted leisure memberships
• 25 Days Annual Leave rising to 29 after 5 years continuous service (pro- rota for fixed term contracts)
• Additional days off for Bank Holidays
• Up to 24 Flexi Leave Days (once accrued)
• Career Average Pension Scheme

• Post : CS302
• Closing Date for Applications: 5pm Wednesday 18th February 2026
• Where we receive a high number of applications, we may long list and conduct a telephone interview before short listing for interview. We reserve the right to close the post prior to the closing date specified if we receive sufficient interest.
• Interview Date: Will be either Wednesday 25th or Thursday 26th February 2026 at South Staffordshire Council Offices, Wolverhampton Road, Codsall WV8 1PX
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