Sales Administrator

Sales Administrator

📍

Location:

Wolverhampton
⏰

Hours:

Monday to Friday, 8:00am – 5:00pm (flexibility required)
💷 Salary: £26,436 per annum

The Role

We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.

Key Responsibilities

* Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels

* Process all customer requests accurately and in a timely manner

* Maintain and update customer files, ensuring all records are accurate and well organised

* Provide regular feedback and updates to customers regarding enquiries and order progress

* Answer incoming calls promptly and professionally (within 3 rings where possible)

* Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)

* Manage customer orders from receipt through to completion

* Process new customer orders, liaising with design teams on artwork and formes where required

* Handle and resolve customer queries, complaints, and issues efficiently

* Keep customers informed of order developments, timelines, and any changes

* Support colleagues within the sales office during busy periods

* Work closely with the external sales team to ensure seamless service delivery

* Raise purchase orders and liaise effectively with suppliers

* Carry out additional duties as required by management

About You

* Minimum 1 year experience in a sales administration or customer service role

* Experience with in manufacturing, packaging, or a similar fast-paced environment (desirable)

* Strong customer service skills with experience handling enquiries, complaints, and problem resolution

* Ability to prepare and manage quotations accurately

* Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)

* Excellent organisational skills with the ability to prioritise workload effectively

* Strong attention to detail and accuracy in data entry and order processing

* Confident communicator with a professional and friendly manner

* Proficient in Microsoft Office, particularly Excel

* Proactive approach with the ability to work on your own initiative and as part of a team

* Willingness to learn and stay updated on industry and customer requirements

In order to be considered for this position or for further information please contact 📞 Gina