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Guest Experience Specialist: Escalations & CX Insights
Job in
Wolverhampton, West Midlands, WV98, England, UK
Listed on 2026-06-04
Listing for:
MGS - Customer Services
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
MGS - Customer Services in Wolverhampton is seeking a Guest Experience Advisor. This role focuses on managing escalated guest complaints, ensuring an exceptional experience for all guests. You will engage with guests through phone, email, and social media, actively resolving concerns effectively.
The ideal candidate will possess proven experience in handling complex complaints, strong communication skills, and a customer-first approach. A supportive work environment with various employee benefits, including training and health programs, is offered.
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