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Guest Experience Specialist: Escalations & CX Insights

Job in Wolverhampton, West Midlands, WV98, England, UK
Listing for: MGS - Customer Services
Full Time position
Listed on 2026-06-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below

MGS - Customer Services in Wolverhampton is seeking a Guest Experience Advisor. This role focuses on managing escalated guest complaints, ensuring an exceptional experience for all guests. You will engage with guests through phone, email, and social media, actively resolving concerns effectively.

The ideal candidate will possess proven experience in handling complex complaints, strong communication skills, and a customer-first approach. A supportive work environment with various employee benefits, including training and health programs, is offered.

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