Customer Service Representative; H​/F - Goodrich Actuation Systems Limited

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace.

La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.

What does the role look like? We are looking for a motivated and detail‑oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery.

This is a fast‑paced, detail‑focused role requiring strong communication, organisation and problem‑solving skills.

• Act as the primary point of contact for a portfolio of Aftermarket customer repairs
• Manage customer enquiries via phone and email, providing timely and accurate updates
• Generate quotations, manage orders and resolve customer issues efficiently
• Review purchase orders and conduct contract reviews to ensure compliance
• Coordinate scheduling and order management in line with customer delivery requirements
• Work cross‑functionally with production, sales, shipping and warehouse teams to resolve queries and track orders
• Monitor repair progress and proactively manage customer expectations
• Identify and elevate any risks to delivery or performance
• Maintain accurate documentation and improve communication processes
• Support continuous improvement (CI) and Lean activities within the team
• Ensure adherence to company policies including EH&S and quality procedures

• Strong customer service mindset with excellent communication skills
• Experience with in a customer service or order management environment
• SAP experience, ideally within Sales & Distribution modules
• High attention to detail and ability to manage multiple priorities
• Proactive approach with strong problem‑solving skills

• Experience with in the aerospace or defence sector
• Understanding of export requirements (e.g. EUU's, export licences)
• Exposure to Lean or continuous improvement methodologies