Receptionist, Customer Service​/HelpDesk

Job Responsibilities

• Provide comprehensive, effective, accurate and timely service to healthcare professionals, patients and their representatives attending the Urgent Treatment Centres.
• Provide efficient and confidential support to the Urgent Treatment Centres by delivering a comprehensive, high‑quality, accurate reception service.
• Ensure all enquiries are completed according to departmental procedures and within set quality standards.
• Provide comprehensive service where the service user/professional receives a full explanation and response to their enquiry.
• Communicate accurately by telephone, email and other appropriate means.
• Demonstrate excellent communication skills, be patient‑focused and possess the ability to multi‑task and prioritise, paying particular attention to detail.
• Work independently and as part of the wider team to provide a comprehensive, safe and efficient service ensuring patients receive the best possible service.