Customer Experience Lead — Maritime Service Delivery
Job in
Wolverhampton, West Midlands, WV98, England, UK
Listed on 2026-07-21
Listing for:
Uber Boat By Thames Clippers
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Uber Boat by Thames Clippers is seeking a Service Delivery Supervisor to lead Customer Service Assistants, Deck Customer Service Assistants and Onboard Customer Service Assistants across its piers and vessels. You will drive exceptional customer experiences, ensure safety and high standards, and actively maximise upselling opportunities to support onboard revenue.
The role focuses on visible leadership, coaching, and real-time decisions to keep service standards consistent, engage teams, and
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