Customer Service Advisor - FTC

Customer Service Advisor - 6 Month FTC

Job Title:

Customer Service Advisor

Job Length: 6 Month FTC (ending in December 2026) – Full Time

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi‑beverage supplier in the UK, home to iconic beers and soft drinks, and the licence holder of the UK Pepsi portfolio. With six production facilities and 16 logistics depots, we support customers nationwide.

We are recruiting for a Customer Service Advisor reporting to the Customer Service Team Leader. This role will play a key part in our success, involving the following:

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote online digital applications to customers
• Manage multiple customer situations effectively, ensuring timely and accurate recording of information through online service portals

• Recent call centre experience or customer‑facing environment desirable but not essential
• Self‑starter who can hit the ground running
• Works well within a team, managing own time and workload
• Identifies problems quickly, thinks flexibly and resolves issues
• Strong communication skills and a sympathetic telephone manner
• Passionate about providing high‑quality customer focused services
• Excellent administration, IT, and organisational skills with experience of using MS Office software

This is an exciting time to join our newly formed business. With our strong brands and global reach, we offer opportunity, growth, and a chance to work with fantastic people.