Customer Service Advisor - FTC

Customer Service Advisor - 8 Month FTC

Job Title: Customer Service Advisor

Job Length: 8 Month Fixed Term Contract – Full Time

Location: Wolverhampton, GB

Entity / Company: Carlsberg Marston’s Brewing Company

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Access to a range of high street discounts

Reporting to the Customer Service Team Leader, this role involves key duties as outlined below.

Role Responsibilities:

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote on-line digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes:

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team, but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT, and organisational skills with good experience of using MS office software

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.