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Customer Complaints Resolution Specialist
Job in
Wolverhampton, West Midlands, WV98, England, UK
Listed on 2026-07-24
Listing for:
OneSavings Bank PLC
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
OSB Group in the United Kingdom is seeking a Customer Complaints Officer to join a collaborative Complaints Team in Wolverhampton. You will thoroughly investigate, own escalated complaints, and ensure fair resolutions in line with FCA DISP timelines and internal policies.
You will work with colleagues across the organisation to identify root causes, implement improvements, and maintain a culture of customer advocacy and transparency.
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