Customer Service & Operations Team Member

We’re Hiring:
Customer Service & Operations Team Member

Salary:
Competitive, depending on experience

Western International Group (UK) Ltd is a growing UK business and part of the internationally established Western International Group. Based in Wolverhampton
, we specialise in home, kitchen and electrical products
, serving customers across the UK through e-commerce, retail and marketplace channels.

With our flagship Geepas brand and an expanding product portfolio, we are building an ambitious team focused on growth, innovation and delivering an exceptional customer experience
.

We are looking for a Customer Service & Operations Team Member who is passionate about delivering excellent customer service and enjoys solving problems.

This is a varied role where you will be at the heart of our customer experience, handling customer enquiries while also supporting day-to-day operations. You will work closely with our UK Operations team and Customer Services team in India
, ensuring customer issues are resolved quickly, accurately and professionally.

• Handle customer enquiries via phone, email and online channels.
• Take ownership of customer cases from initial contact through to resolution.
• Manage order queries, cancellations and refunds accurately and efficiently.
• Work with Warehouse, Finance, carriers and marketplace teams to resolve issues.
• Monitor customer feedback and reviews across Trustpilot, Google and other platforms.
• Identify recurring complaints, service issues and potential reputational risks.
• Act as an important link between our UK and India-based Customer Services teams.
• Maintain accurate records and support regular customer service and operational reporting.
• Analyse customer feedback and service data to identify trends and opportunities for improvement.
• Suggest and support improvements to processes, systems and customer communications.

We’re looking for someone who is:

• Customer-focused and genuinely enjoys helping people.
• A confident and professional communicator.
• Highly organised with excellent attention to detail.
• Comfortable handling complaints and challenging situations.
• Proactive, solution-focused and able to take ownership.
• Confident using computer systems and working with data.
• Able to manage multiple priorities in a fast-paced environment.
• A strong team player who can work effectively with colleagues across different locations.

• Paid Birthday Day Off – Enjoy your special day away from work.
• Employee Discount – Enjoy exclusive discounts on our products.
• Flexible Working Hours – Flexibility to support a healthy work-life balance, where the role allows.
• Free On-Site Parking – Convenient parking available at our Wolverhampton headquarters.
• Training & Development – Opportunities to learn, develop and progress your career.
• Career Progression – Opportunities to grow with our expanding business.
• Employee Events & Activities – Regular team activities and celebrations throughout the year.
• Great Team Culture – A collaborative, friendly and inclusive working environment.

Previous experience in Customer Service, Customer Operations, Order Management, E-commerce, Retail or a similar role would be highly desirable.

Experience with
CRM/ticketing systems, Trustpilot, Google Reviews, e-commerce platforms or

operational reporting would be an advantage.

This is more than a traditional customer service role. You will have the opportunity to gain experience across Customer Service, Operations, E-commerce, Reporting and Process Improvement while working as part of a growing international business.

If you are organised, customer-focused, proactive and ready to make a real impact
, we want to hear from you!