Customer Operations Agent Job Wolverhampton area,England UK,Customer Service/HelpDesk

To support the management team to deliver a cost effective, customer focused check in and disembarkation service to tourist and freight customers booked to travel through the Port of Cairnryan
To carry out all duties, and to conduct themselves, in line with the P&O Ferries Values and Behaviours
To ensure all operations are carried out in a safe manner.
To utilise skills and knowledge of Freight and Tourist operations and the business to work effectively
To be flexible to work across all areas of the Customer Operations Department to meet the demands of the business.
To assist colleagues in their development of the role

Key Responsibilities and roles:

To check in and process customers coming through the port
Release and out gate traffic
To provide a high standard of customer service to our customers
To ensure the safety of yourself and others in the port
To report any breaches or suspected breaches of security
Ensure personal behaviour promotes culture change and reflects the values of the business

The ideal candidate will:

Have customer service experience
Manage to work as part of a team and on their own
Understanding of IT systems such as Microsoft outlook/Teams
Experience working in a customer-facing environment.
Experience operating within a safety-critical environment.
Experience managing competing priorities in a fast-paced environment.

Desirable:

Previous experience within ports, shipping, logistics, transport, or ferry operations.
Experience of vehicle marshalling or traffic management.
Experience operating passenger transport vehicles.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando