Pension Officer

About the role

We are looking for a Pensions Officer to join our Operations team within the West Midlands Pension Fund. This role is ideal for someone with existing pensions administration experience who is confident managing a busy, process‑driven workload and delivering a high‑quality service.

You will be responsible for the accurate and timely administration of more complex LGPS pension cases, ensuring compliance with scheme regulations and performance standards. You’ll play a key role in maintaining quality, supporting colleagues and contributing to service improvements.

• Calculation and verification of LGPS pension benefits, applying LGPS regulations and pension legislation
• Reviewing and authorising pension calculations and member records
• Supporting workload prioritisation and work to agreed deadlines, KPIs and team performance targets
• Supporting and guiding less experienced team members as required

• Proven experience in LGPS pension administration
• Knowledge of LGPS regulations and pension processes
• Confident managing complex, high‑volume pension casework with excellent attention to detail
• Able to work collaboratively within a team environment
• Clear, professional communication skills
• Experience working to deadlines, KPIs and quality standards
• Comfortable handling sensitive and confidential information
• Flexible working arrangements
• Full training and development in LGPS pensions
• A supportive and collaborative team environment
• Commitment to equality, wellbeing and professional development