Patient Advisor

We have 2 vacancies at 24 and 25 hours per week. The working pattern will be Monday to Friday 5 days per week with a combination of starting at 7.45 a.m.and finishing at 6.30 p.m. and a Saturday morning 8.45 a.m. to 1.15 p.m. withinthe reception rota (pro-rata).

Are you passionate about delivering excellent patient care and being the firstreassuring voice people hear when they need support? Were looking for a warm,organised, and proactive Patient Advisor to join our friendly team and help ensure every patientfeels truly cared for from the first hello.

Weare a professional and friendly GP Practice looking after around 13,500patients based in the Wednesfield/Bushbury area.

What Youll Be Doing:

• Welcoming and assisting patients both in person and over the phone
• On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
• Liaising with clinical staff to ensure a smooth patient journey
• Care Navigation, offering guidance on services, referrals, and next steps in care

What Were Looking For:

• A confident communicator with strong interpersonal skills.
• Be computer literate and ideally have experience of clinical systems.
• Someone who thrives in a fast-paced environment and keeps their cool under pressure
• A team player with great attention to detail and IT confidence

Previous experience in a healthcare and have experience in customer service within a General Practice environment.

It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.

There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.

We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area. The practice has recently relocated to a purpose built medical centre.

Practice Values:

• Providea professional service
• Working together as one
• Respect for each other

Free Car Parking

Provide a staff uniform

5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

Training and development for staff

What You'll Be Doing:

• Welcoming and assisting patients both in person and over the phone
• Online triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
• Liaising with clinical staff to ensure a smooth patient journey
• Care Navigation, offering guidance on services, referrals, and next steps incare

What Were Looking For:

• Aconfident communicator with strong interpersonal skills.
• Be computer literate and ideally have experience of clinical systems.
• Someone who thrives in a fast-paced environment and keeps their cool under pressure
• Ateam player with great attention to detail and IT confidence

Previous experience in a healthcare and have experience in customer service within a General Practiceenvironment.

It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.

There is an expectation tocover for annual leave/sickness purposes and this could be at short notice.

• Asupportive and inclusive workplace culture
• Ongoing training and career development opportunities

NHSPension

Free Car Parking

Providea staff uniform

5weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

If you'reready to make a genuine difference in peoples lives every single day, wedlove to hear from you.

• Previous experience working in a busy Medical Practice is preferred but not essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.