Health Records Access Coordinator | Royal NHS Trust

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.

We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards;
The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

The post holder will undertake the processing of access to health records requests as defined by the Data Protection Act 2018 and the Access to Health Records act 1990 on behalf of all Departments within the Royal Wolverhampton NHS Trust (including Primary Care Services). This will include requests from patients and their representatives, including Solicitors, and other agencies such as the police, social services, Coroner's Office, courts, and other hospitals.

Requests will be processed in accordance with OP07 Health Records Policy, OP85 Information Sharing Policy and Departmental Standard Operating Procedures, to ensure Subject Rights Requests and other types of patient information requests are processed in line with the Trusts statutory responsibilities.

The Post holder will have a good understanding of information governance, data protection and Caldicott principles, to ensure that patient data is appropriately processed, and confidentiality is always maintained. There will be a requirement to access and navigate various electronic systems to identify and extract relevant patient information. Staff will be required to demonstrate a level of initiative in organising their own workload and taking decisions and actions within clearly defined limits.

To ensure all requests are reviewed in its entirety in a timely manner using judgment taking into account a range of facts to determine the appropriate statutory due date, the complexity of the individual case and prioritising own workload accordingly.

Receiving, processing, and disclosing highly sensitive and graphic confidential information which often contains distressing images and reports, for example safeguarding information, child protection medicals, clinical images etc. To be confident dealing with highly traumatic, graphic, and destressing information regarding Police/ Court/…