Patient Coordinator

A five-month fixed-term Patient Coordinator post at The Old School Surgery, a partner-led GP practice serving about 7,500 patients. The role handles patient calls, emails and in-person enquiries, books appointments and keeps records, linking patients with clinicians and nurses. It is part-time at 24 hours spread across the week, with flexibility valued, and training is given on Systm One and Rapid Health.

Candidates need customer service experience and an NVQ level 2 in health and social care.

• Coordinate patient appointments, including scheduling and follow-up
• Respond to patient enquiries by telephone, email, digital access systems and in person
• Manage incoming calls, enquiries and appointment requests promptly and professionally
• Greet patients and assist with check-in procedures
• Maintain accurate, up-to-date patient records in electronic systems
• Direct patients to the most appropriate clinician or service
• Support patients in navigating the practice's digital triage and access systems
• Communicate with patients, clinicians and external organisations by phone, email and in person
• Support proactive patient communication, follow-up and guidance on care
• Support administrative processes such as clinical correspondence, prescription administration and documentation
• Assist with clinic operations to improve workflow efficiency
• Work closely with GPs, nurses, healthcare assistants, the dispensary team and administrative colleagues

• GCSE grade A to C in English and Maths
• NVQ level 2 in Health and Social Care
• Customer service

• Experience in a customer service or patient-facing role
• Experience in an administrative role within a medical setting

• Strong communication and interpersonal skills
• Ability to remain calm and organised in a busy environment
• Good IT skills, including Microsoft Office packages
• Ability to work effectively as part of a team
• Understanding of the importance of confidentiality

• General practice IT programmes such as Systm One, Accurx, Rapid Health and Docman
• Experience using Systm One or similar clinical systems
• Experience working in general practice or healthcare
• Experience managing telephone enquiries in a busy environment

• Possibility of permanent employment after the fixed-term period
• Training provided on Rapid Health
• Opportunity to develop professional skills in a supportive environment