Service Lead

ABL Health have expanded the Kent stop smoking offer with a Specialist Stop Smoking Outreach Service, commissioned by Kent County Council. This transformative service seeks to work collaboratively with communities and Secondary Care to transform the lives of the local Kent population. The service will support residents to help them stop smoking and improve their wellbeing - all embedded in sustainable behaviour change.

As the Service Lead, you will provide day-to-day leadership and professional support to a team of Specialist Stop Smoking Advisors and an Administrator, ensuring the delivery of high-quality, evidence-based tobacco dependency interventions to priority community groups and the CoSTED Programme across Kent. You will lead service planning, development and continuous improvement, using audits, observations, performance reviews, feedback and evaluation to maintain high standards of practice and drive positive outcomes.

You will oversee performance against KPIs, ensure accurate and timely client records and service data, produce high-quality reports, and support robust governance processes to ensure the service remains safe, effective, responsive and well-led. Working closely with clinical and professional leads, the data team and senior management, you will identify opportunities to improve service delivery, increase referrals and strengthen outcomes. You will also build effective relationships with stakeholders across community, primary and secondary care settings, support referral pathways and feedback processes, deliver brief stop smoking advice training to professionals, contribute to multidisciplinary meetings, campaigns and social value initiatives, and represent the service professionally at partnership meetings and external events.

ABL is an exciting fast-growing community health organisation. ABL is an experienced, CQC registered, provider of community health services. As an organisation we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.

you will lead a team to provide targeted outreach, flexible, bespoke tobacco dependency support, with a focus on priority cohorts where smoking prevalence is high and engagement requires a consistent innovative co-productive approach. The priority cohorts you will be supporting are:

Mental Health

Social Housing

Workplace

CoSTED Programme
-Proactive outreach and VBA within A & E Departments

This is a leadership role where the post holder will have a real influence on the clinical and operational excellence of the service. Working with the System Integration Lead, the post holder will create strong partnerships with community groups and organisations to deliver tobacco dependency services in a bespoke manner, based on the requirements of each cohort. You will also work proactively with secondary care settings and will support stop smoking specialist practitioners to deliver outcomes that benefit clients referred to the service.

Main Duties and Responsibilities

1. Leadership & Quality Improvement

Lead a team of stop smoking specialist advisors and an administrator to deliver tobacco dependency support to priority community groups and the CoSTED Programme across Kent providing day to day supervision, performance management and professional support.

Develop and coordinate the Kent Specialist Stop Smoking Outreach Service team to ensure delivery of high-quality, evidence-based interventions to priority groups across Kent.

Support staff through regular audits, observations, and development planning to maintain high standards of smoking cessation/tobacco dependency practice and to inform service development plans.

Provide strong practice leadership aligned with the organisations values, modelling best practice and promoting reflective practice and continuous improvement.

Drive quality improvement and contribute to the overall objectives of the Kent service.

Support governance processes to ensure the service remains safe, caring, effective, responsive and well-led in accordance with ABL Health internal standards.

Produce high-quality reports that showcase effectiveness, highlight trends, and recommend actions to improve performance.

2. Service Development & Operational Management

Lead on internal performance review boards to monitor the service for continued improvement

Lead on service planning, development, implementation,…