Global Benefits Manager

The Global Benefits Manager will play a key role in designing, executing, and managing Ziff Davis’s global benefit programs. Reporting to the US-based Global Benefits Director, this role ensures our benefits offerings remain competitive, compliant, and aligned with employee wellbeing and business goals across EMEA, APAC, and beyond.

In this role, you will lead day-to-day operations, harmonize international plans, manage key broker relationships, and serve as an empathetic contact for our global workforce.

1. International Benefits Administration & Operations

• Administer end-to-end healthcare, life/disability insurance, retirement schemes (pensions), leave, and voluntary benefits across EMEA and APAC.
• Own key operational workflows including enrollments, life events, offboardings, and leave/accommodation requests.
• Build and maintain global benefit resources, including standard operating procedures (SOPs), renewal calendars, vendor inventories, and cost-tracking frameworks.
• Continuously evaluate workflows to streamline global benefit administration, drive consistency, and leverage HR automation.
• Partner closely with Payroll on benefit deductions, benefit reporting, and invoice reconciliation.
• Deliver engaging, localized global benefits orientations for new hires across time zones.

2. Renewals, Broker & Vendor Management

• Partner with global and local benefit brokers, insurers, and platform providers to deliver high-touch service and strong SLA performance.
• Manage the full lifecycle of international renewals, plan enhancements, and vendor implementations.
• Benchmark local market practices alongside our broker partners to ensure packages remain competitive, cost-effective, and culturally resonant.
• Support post-acquisition integrations, plan harmonization, and new country market setups.

3. Employee Advocacy & Wellbeing Support

• Serve as the trusted, frontline contact for employee benefit inquiries, delivering timely, clear, and empathetic support.
• Manage multi-country leave administration (parental, medical, statutory, and discretionary leave programs) and workplace accommodation requests.
• Create vibrant, self-service communications and educational resources that empower employees to maximize their benefits.
• Contribute to global mental health and holistic wellbeing strategies across regions.

4. Compliance, Governance & Data Management

• Monitor regional statutory updates, mandatory benefit regulations, local pension rules (including auto-Enrolment), and leave requirements across EMEA and APAC.
• Maintain data privacy standards (GDPR and regional laws) across all vendor tools and benefit platforms.
• Collaborate with HR Business Partners, Legal, Payroll, Finance, and Procurement to uphold strong governance and support local consultation needs.

• 5+ years of hands-on experience in international employee benefits, global leave administration, and retirement/pension scheme management, with deep regional expertise across EMEA and APAC markets.
• Strong end-to-end knowledge of global renewal cycles, international broker management, vendor implementation, and expanding benefit programs into new country markets.
• Deep familiarity with statutory vs. supplementary coverages, regional pension frameworks (including auto-enrolment/governance), and local workplace accommodation practices.

• Tech-savvy operator with hands-on experience using HRIS platforms and global benefit enrollment portals.
• Forward-thinking approach to technology, with demonstrated comfort leveraging HR tech, automation tools, and AI to streamline operational workflows, enhance reporting, and elevate employee support.
• Proficient with Google Workspace and Microsoft Office Suite.

• Exceptional written and verbal communicator with a proven track record of translating complex benefit structures, pension schemes, and policies into clear, empathetic, human-centered employee messaging.
• Uncompromising discretion and integrity when handling sensitive employee data, confidential leave requests, and complex health situations.

• Proven cross-functional collaborator capable of partnering seamlessly with US, EMEA, and APAC stakeholders across multiple time zones (Payroll, Legal, Finance, HRBPs, and external vendors).
• High degree of autonomy and proactive drive, with exceptional organizational skill to manage competing priorities,…