IT Desktop Support

FBC Manby Bowdler are rated first locally in EVERY area of expertise, by our clients, on Review Solicitors. We are based in the heart of the Black Country, Shropshire, Worcestershire and Birmingham serving clients nationally.

We are looking to recruit an experienced IT User Support to work with our IT Team team based in Wolverhampton.

You must have a driving licence and access to a vehicle as this role will require travelling to our office bases as required.

• Monitor and maintain the firms computer systems and networks.
• Install and configure computer hardware operating systems and applications
• diagnose hardware/software faults and resolve appropriately
• resolve technical and applications problems, via the helpdesk and helpdesk requests, either over the phone or in person.
• Ensure a thorough understanding of the firms information systems and how theyre used and apply their technical knowledge/expertise appropriately
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users  accounts and profiles and dealing with password issues;
• assisting with user training when needed.
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology and involvement in specific project work as required
• Only visual checks, official testing via PAT
• Travelling to various sites across the midlands when needed.
• This role will from time to time require out of office hours working to ensure downtime and disruption is minimised

At Our Firm, People Are At The Heart Of Everything We Do. Were Committed To Creating a Supportive, Inclusive, And Rewarding Environment Where Careers Can Thrive And Well-being Is Prioritised

• We offer 30 days annual leave, plus bank holidays.

• Active career management plans tailored to individual aspirations
• Regular, structured performance and development conversations
• Clear pathways for progression and professional growth

• Paid maternity, paternity, and adoption leave
• Parenting support groups and training resources
• Comprehensive menopause policy with trained menopause champions

• Neurodiversity champions and peer support groups
• Access to mental health resources and confidential counselling
• Flexible working arrangements to support diverse needs

• Financial wellbeing support, including budgeting tools and expert guidance
• Reward Hub+ retail discounts
• Cycle to work scheme and salary sacrifice EV leasing
• Funded eye care, dental care, physiotherapy, and specialist consultations via our expenses system