Service Developer

About the team:

We're a friendly, relaxed, and highly professional Service Now team that genuinely enjoys working together. Flexibility is part of our culture - in how we work, how we collaborate, and how we solve problems. We challenge each other in the best possible way: questioning ideas, pushing for better solutions, and holding ourselves to a high standard of delivery. Over time we've built deep trust through consistent results, open communication, and strong support for one another.

There's no blame culture here - we take ownership of our work, learn from mistakes, and create a safe environment where people can grow, experiment, and do their best work.

As a Service Now Developer you will have the opportunity to join The Group at what is the most exciting point in our history. You will be a key individual in combining legacy ways of working into a clean instance of service now and help us to optimise and enhance process through developments into Service Now.

You will play a key role in configuring new and existing environment, and be a technical designer for Service Now code and architecture. You will be responsible for managing the service now platform that OSB Group uses to manage its IT Operations.

You will be responsible for designing, developing, and implementing solutions based on Service Now technologies. Working closely with the Service Now manager you will be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business.

You will be critical part of a rapidly growing and successful IT Service Delivery function, developing the primary orchestration tool within the group and simplifying the operational application of ITSM processes.

PLEASE NOTE-THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS

Your responsibilities will include

• Troubleshooting bugs, fix defects, and support users of applications developed by the enterprise application development team.
• Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
• Assisting in maintaining detailed documentation of application design and code generation techniques used to train other developers on Service Now system software.
• Developing, installing, and troubleshooting Service Now applications.
• Integrating Service Now with other programs.
• Working with process managers to fully understand business functionality, pain points and identify areas to improve.
• Providing logical developments to complex problem statements that simplify workloads.

We offer a base salary dependent on experience of between £55,000 - £63,500 and a competitive benefits package including:

• Enhanced family-focused benefits
• Hybrid-working (3 days in office, 2 days from home)

Please use this link to see the fantastic benefits available at OSB: OSB Careers

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

We are looking for talented individuals who have the experience and knowledge set out below:

• Robust previous experience in Service Now development OR Technical work on Service Now design and implementation is essential.
• A strong background in key technologies relevant to service integration include: API's, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS.
• Strong interpersonal and communication skills (Oral & Written).
• Confidence and decision making.

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual…