ICT Apprentice

Job in Wolverhampton, West Midlands, WV98, England, UK

Listing for: Back TO Work

Full Time, Apprenticeship/Internship position
Listed on 2026-06-05

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support

Salary/Wage Range or Industry Benchmark: 25500 GBP Yearly GBP 25500.00 YEAR

A long established events company in the West Midlands region has need for an need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and ideal for a 1st time role in the industry.

KEY DUTIES –

* Assisting the Technical Service Owner function as part of the Global IT Application support services

* Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business

* Review tickets within Service Management, driving and managing service acceptance using established priorities

* Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team

CANDIDATE REQUIREMENTS

* Independent skills

* Team work skills

* Organisational skills

* Good written and oral communication skills

* Self-Motivated

* Has a keen interest in IT

* Has provided IT troubleshooting for friends and family (ideal but not essential)

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