IT & Systems Manager

Position: IT & Systems Manager
IT & Business Systems Manager
Wolverhampton
£35,000 - £45,000 DOE
8am-5pm Monday to Friday, On-Site

Are you the person everyone turns to when the systems go down, a user can't log in, or the ERP system decides it doesn't want to cooperate?

We're recruiting on behalf of a successful and growing business for an IT & Business Systems Manager. This is an excellent opportunity for someone who enjoys variety, autonomy and being the go-to IT person within an SME environment.

This is a hands-on role where you'll take ownership of the company's IT infrastructure, support users across the business and ensure critical systems continue to operate efficiently as the organisation grows.

What you'll be doing

Acting as the primary IT contact for the business
Supporting and maintaining the company's ERP system (Orderwise)
Troubleshooting hardware, software, network and Windows-related issues
Managing Microsoft 365, user accounts and permissions
Supporting approximately 20 office-based users
Identifying opportunities to improve systems, processes and efficiencies
Ensuring IT systems remain secure, reliable and fit for purpose
Assisting with business systems upgrades, implementations and ongoing improvements
What we're looking for

Previous experience managing or taking ownership of IT within an SME environment
Strong Microsoft 365 administration experience
Good understanding of Windows operating systems, networking and general IT infrastructure
Experience supporting ERP or business management systems
Ability to troubleshoot issues independently and manage multiple priorities
Excellent communication skills with a proactive and customer-focused approach
Desirable

Experience with Orderwise ERP
Experience supporting ERP platforms such as SAP, Oracle, Dynamics, Sage or similar systems
Knowledge of IT security best practices and business continuity planning