Implementation Engineer II

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

Envision yourself at Barracuda!

Barracuda Networks is seeking an Onboarding Engineer is a technical contributor bringing security software implementation, networking, and configuration expertise to Barracuda’s Customer Success Team. In addition to delivering advanced technical implementations, this individual will act as a technical escalation point within the Customer Success team, mentor peers, troubleshoot complex configurations, and share in developing best-practice technical solutions.

• Deliver implementationsandintegrationsfor Barracuda security products.
• Lead advancedandtechnically-focused
  
  Professional Services and Onboardingengagementsfor Barracuda’s security products and solutions.
• Support thedesign and development ofscalableexperiences that accelerate time-to-value and deliver measurable business outcomes.
• Collaborate with Customer Success,Sales, and Productteamstoalignactivitieswith success metrics and product outcomes.
• Perform technical risk assessments,health checks, and ensure smooth handoffs to Customer Success/Support.
• Support the development of self-service content and playbooks; oversee and support customers undertaking self-service
• Monitor metrics and provide insights to boost velocity, adoption, and satisfaction.
• Mentorand cross-train other staff members

• 5+ years of experience in security software implementation, network architecture, and complex customer deployments; hands-on experience with Barracuda security products is a plus.
• Bachelor'sdegree in Computer
  
  Science,Electrical Engineering, Information Technology, or a related field; advanced degree or relevant certifications (e.g., CCNA/CCNP, CISSP, CISM, AWS/Azure/GCP certifications) a plus.
• Strong leadership and mentorship skills; ability to supervise and develop junior engineers, and to act as a technical escalation authority.
• Deep knowledge ofemail security(threat detection, phishing, ransomware) and networking fundamentals and security architectures(routing, switching, VPNs, firewalls, TLS, IAM, zero-trust, etc.).
• Experience with command line as well aslogreview and analysis to pinpoint issues
• Excellent written and verbal communication; comfortable presenting to executives and technical stakeholders.
• Proven ability to translate product features into business outcomes;strong communication skills.
• KPI literacy (time-to-value, adoption, CSAT/NPS); content/playbook development experience.
• Global, cross-functional collaboration.

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.