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Product Support Engineer
Job in
Wolverhampton, West Midlands, WV98, England, UK
Listed on 2026-09-12
Listing for:
Owen Daniels
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Engineer
Job Description & How to Apply Below
Are you a technical problem solver looking for a new opportunity with a growing technology business? Our client is looking for a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. Experience with fire alarms, Nurse Call, access control, BMS or similar systems would be advantageous, but attitude, problem-solving ability and willingness to learn are equally important.
Product Support Engineer Permanent | £40,000 DOE | Monday–Thursday 9–5, Friday 9–4 | WolverhamptonJob Description
- Provide technical support to customers and internal teams.
- Troubleshoot electronic, IP and software-based systems remotely and on site.
- Support product development, testing and implementation.
- Provide customer training and technical guidance.
- Produce technical documentation and resolve/escalate issues.
- Electrical/electronic or technical systems experience.
- Understanding of IP/networked systems.
- Strong fault-finding and problem-solving skills.
- Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable.
- Strong communication skills and a willingness to learn.
- 25 days holiday + bank holidays
- Bonus scheme
- Pension & salary sacrifice
- Healthcare cash plan
- Life assurance
- Employee discounts, share scheme and other benefits
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