HubSpot RevOps Administrator; Internal Systems

Hub Spot Rev Ops Administrator
(Internal Systems)

As the internal Hub Spot Rev Ops Administrator for Babel Quest, you will be the single owner and technical expert for our internal Hub Spot portal. Your mission is to ensure our Sales, Marketing, Delivery, and Finance teams have a scalable, predictable, and clean operational foundation to deliver world-class service to our clients. You will play a crucial role in ensuring our internal systems reflect the operational excellence we provide to our Elite Partner clients.

• Serve as the primary administrator for the internal Hub Spot portal (all Hubs: Marketing, Sales, Service, Operations, and CMS).
• Manage user access, roles, permissions, and security settings in compliance with internal and data privacy policies.
  Design, implement, and maintain the data model (properties, custom objects, associations) to reflect our growing business and reporting needs.
• Working closely with our Technical Consultant, maintain tech stack integrations (e.g., Finance/ERP system, internal project management tools, website) via Operations Hub and custom APIs, ensuring seamless, reliable data flow.
• Working closely with our Technical Consultant, maintain the integration between Hub Spot and key business systems, including the internal Professional Services Automation (PSA) tool, such as PSOhub, ensuring reliable data flow from the sales process (Hub Spot Deals) into project scoping and management.

• Architect and optimise complex automated workflows for lead routing, lead scoring, lifecycle stage progression, and internal task management across the Sales and Delivery process.
• Continuously refine our sales pipeline configuration, deal stages, forecasting settings, and sales activity logging to drive high-quality internal reporting.
• Work with the Marketing team to ensure all inbound assets (forms, landing pages, tracking URLs) are correctly configured and integrated for accurate attribution.
• Design and optimise the Sales-to-Service Handoff automation, ensuring timely creation of Service Tickets, client records, and project placeholders upon deal closure, directly feeding into the Delivery team's systems.

• Administer, configure and maintain the tools which underpin the delivery and CEM functions.
• Collaborate with the Delivery Team and Technical Consultant to configure, test, and maintain the PSOhub integration and data synchronisation, ensuring that time tracking, billing information, and project status flow accurately back into Hub Spot for consolidated reporting.
• Develop and manage reporting dashboards specifically focused on delivery metrics, including project profitability, resource utilisation, and client retention rates.

• Take full ownership of internal data integrity by implementing deduplication strategies, regular data cleaning, and data validation rules.
• Design, build, and maintain all executive and team-level dashboards and reports, focusing on Marketing ROI, Sales Pipeline Health, Client Retention/Churn, and team efficiency metrics.
• Serve as the internal subject matter expert for data analysis, providing insights and recommendations to leadership to optimise the customer journey and improve operational efficiency.

• 3+ years of hands‑on experience as a Hub Spot Administrator, CRM Manager, or Rev Ops Specialist.
• Deep expertise across the Hub Spot platform, particularly Operations Hub and advanced features like custom‑coded workflows and custom objects.
• Proven track record of maintaining data integrity and troubleshooting complex integrations between Hub Spot and…