Professional Services Engineer - Backup

Professional Services Engineer - Backup & Data Protection
60,000 - 80,000 | Fully Remote | Enterprise Backup & Data ProtectionVIQU has partnered with a specialist data protection services provider that continues to grow its customer base. They are looking for an experienced Professional Services Engineer to join their Projects and Professional Services team, delivering and implementing enterprise backup and data protection solutions for customers from initial design through to completion.

This is not a BAU backup administration role. They need someone with several years of hands-on deployment and implementation experience who is comfortable taking ownership of customer-facing technical projects.

Key Responsibilities Lead technical delivery across SMB and enterprise customer projects

Deploy and implement enterprise backup and data protection solutions

Work with customers to implement agreed solution designs

Troubleshoot complex technical issues during implementations

Manage escalations with vendor support and engineering teams

Produce HLDs, LLDs, as-built documentation and other technical documentation

Act as a technical point of escalation internally and externally

Support Account Managers and Technical Pre-Sales where required

Take ownership of customer projects through to successful completion

Key Requirements Strong hands-on experience deploying and implementing enterprise backup and data protection solutions

Experience with technologies such as Commvault, Net Backup, Veeam, Rubrik, Druva or Zerto Previous Professional Services or customer-facing technical delivery experience

Experience delivering solutions from design through to implementation

Comfortable independently owning technical deployments and customer projects

Strong troubleshooting capability

Experience working with Statements of Work, HLDs, LLDs and technical documentation

Strong customer-facing communication skills with both technical and business stakeholders

Good understanding of wider infrastructure including networking fundamentals, DNS, data centres and virtualisation

Exposure to VMware, Hyper-V, Nutanix, Azure, AWS, Microsoft 365, Linux or Power Shell would be beneficial

Benefits include investment in training and development, 25 days' holiday plus an additional day for your birthday, early Friday finishes in July, enhanced maternity and paternity policies, holiday carry-over options and health insurance.

This opportunity would suit an experienced Backup, Data Protection or Professional Services Engineer who wants to remain technically hands-on while taking ownership of enterprise customer deployments.

Apply now to speak with VIQU IT in confidence, or contact Aaron via the VIQU website.

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Backup & Data Protection Engineer