Instructional Designer

About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

At IRIS Software Group, we help businesses, schools and organisations work smarter through software. But great software only delivers real value when customers understand how to use it confidently and successfully.

That’s where IRIS Academy comes in.

IRIS Academy is our online customer learning platform, helping people understand IRIS products, adopt new features, complete important tasks and continue getting value from the software they use.

As IRIS Academy continues to grow across more of our products, we’re looking for Content Designers / Digital Learning Designers to help us create clear, practical and useful digital learning for our customers.

This role would suit someone who has created digital learning, customer education, software training, enablement, instructional or support content, ideally within a software, SaaS, technology or customer-facing environment.

You don’t need previous experience with IRIS products, but you do need to be curious, confident learning unfamiliar software and comfortable asking questions until you fully understand how a product or feature works.

Why This Role Matters Every day, thousands of customers rely on IRIS software to run important parts of their organisation.

The learning you create will help customers:understand how our products workadopt new features complete important tasks correctly solve common problems use our software with confidence continue getting value from the products they use Instead of helping one customer at a time, you’ll create learning that can support thousands of customers whenever they need it.

What You'll Be DoingA big part of this role is discovery.

Before creating content, you’ll work with Product Owners, Subject Matter Experts, customer-facing teams and other stakeholders to understand:what the product or feature doeswho it is forwhat customer problem it solveswhy it matter show customers use itwhere customers may struggle what they need to know or do differently

You’ll need to ask thoughtful questions, listen carefully, follow up on what you hear and gather enough information to decide what learning is actually needed.

You’ll then turn that information into clear, practical digital learning.

This could include:

Online courses and learning pathways

Clear instructional copy Audio or video scripts

Screenshots, screencasts and short videos

Knowledge checks, quizzes and assessments

Step-by-step guides and supporting materials

You’ll also keep content accurate as products change, use learner feedback and data to improve content, and contribute to shared standards across IRIS Academy.

The team is also exploring AI-assisted tools and workflows, so curiosity about new technology and smarter ways of working will be important.

What We’re Looking For We’re looking for someone who combines customer focus, curiosity, clear communication and practical learning design skills.

You’ll be a good fit if you have:

Experience creating digital learning, customer education, software training, enablement, instructional or support content.

Experience explaining software, systems or technical processes in a simple and useful way.

Experience working with customers, users, Product Owners, SMEs or technical experts to understand a subject before creating content.

Confidence asking probing questions and following up on…