IT Analyst

Final date to receive applications: 20 November 2026

Department: IT

Employment Type: Permanent

Location: Head Office

Reporting To: Andrew Jackson

Compensation: £30,000 - £35,000 / year

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? Portakabin are looking for an IT Analyst to join our HR team based at our Head office in York.

As an experienced IT Analyst you will investigate, resolve and report problems with technology systems and processes.

• Annual salary up to £35,000 dependent on skills and experience, Potential annual-on-target bonus of up to 2.5% subject to business performance
• Role based:
  Portakabin Ltd, York, YO32 9PT
  (Hybrid working, available after successful completion of probation. Role will be on site during probation)
• Contract type:
  Permanent
• Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year.

• Deliver service excellence by responding promptly to user requests and enquiries.
• Monitor and resolve tickets submitted through the incident management system, escalating where appropriate.
• Installation of business line applications to devices, ensuring the installation is successful and compliant with licensing requirements.
• Liaise with IT teams and stakeholders to collate, record, analyse and promptly report relevant information.
• Conduct audits and investigations into system or process issues, recommending corrective actions.
• Produce and maintain accurate, clear and up-to-date system documentation for applications and infrastructure.
• Respond promptly to requests and enquiries, resolve issues and Identify opportunities for process improvement.
• Support the evaluation, testing and introduction of new processes, applications and system changes.

• Contributory pension including life insurance benefit
• A range of dedicated health and wellbeing services
• Cycle to Work Scheme
• Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
• Learning & development opportunities and resources
• Opportunity for career progression
• A chance to give back to your community with an annual volunteering day

• Educated to GCSE and/or /A level, or equivalent relevant experience.
• ITIL Foundation certification is desirable.
• Previous experience of technical support.
• Ability to fault-find and provide resolutions to issues.
• Ability to produce and maintain clear, accurate documentation.
• Knowledge and some experience of incident management processes and tools.
• Good analytical and problem-solving skills.
• Good communicator, able to work effectively with cross functional stakeholders.
• Awareness of Microsoft business applications & IT application support.

We are conducting interviews during, or before, the week commencing TBC.

NOTE:
If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled.