Motor Claims Indemnity Specialist

Job Title:

Motor Claims Indemnity Specialist

Location:

Bexhill, London or Leicester (all hybrid)

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Working as part of the Indemnity Team, as an Motor Claims Indemnity Specialist, you’ll use your experience and expertise to identify and process ‘contractual breach’ customers to achieve the optimal claim outcomes. You’ll do this by investigating a portfolio of these potential breaches, handling a portfolio of MIB claims, handling a small portfolio of Peril specific losses where required and ensuring that all claims are handled efficiently, fairly and in line with legal and regulatory frameworks.

Job details – you’ll need to have demonstrable experience in:

• Triaging new suspected contractual breach claims and assessing indemnity, investigating all appropriate enquiries and identifying opportunities for recovery from third parties or policyholders in breach of contract
• Using critical thinking to evaluate evidence supplied through the investigation process and then assess and make the decision as to whether to indemnify customers – communicating outcomes to customers and stakeholders with empathy, professionalism and sensitivity
• Handling a small portfolio of MIB claims to obtain the optimal financial outcome and protect against risk and a small amount of Peril specific losses as required by the department, depending on skills and experience
• Using predictive analytics and data to identify cohorts of riskier claims for proactive review, reviewing and considering referrals into the Indemnity Team from Peril areas to assess whether these are new leaders to pursue
• Managing a small caseload of technically complex motor claims involving indemnity or high value injury cases where experience allows and working in partnership with business areas
• Assisting with building the team from a process and best outcomes mentality, spotting and suggesting improvement opportunities and areas to collaborate further across the business

• Strong experience in motor insurance claims handling, ideally with exposure to indemnity disputes
• Excellent knowledge of indemnity principles, including insurance contract, Road Traffic Act and MIB Articles of Association including Article 75
• Knowledge of handling MIB claims preferred (including rules and processes), complaints handling experience and knowledge of overall claims investigation processes including liaising with suppliers
• Outstanding verbal and written communication skills, able to speak to both stakeholders and customers in the right way

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

In addition to a competitive salary you will also…