Courier Training and Onboarding Specialist

Location Gloucester / Tewksbury- Shift Pattern – Any 5 days over 7

Ready to be at the heart of the action?Step into afast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!

We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

As a
Courier Service Specialist
,you’llbe theon‑sitechampion keeping our

Delivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.

You’lloversee daily activity, tackle issues before they elevate, and keep the operation flowing seamlessly—so our customers get thegreat experience they expect.

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

• A
  current UK driving licence
  .
• Solid understanding of the
  self‑employed courier model
  .
• Experience working in a
  fast‑paced, customer‑focused operational environment
  .
• Strong
  problem‑solving
  , organisation, and attention to detail.
• Confident communication skills and the ability to
  spot and escape risks quickly
  .