Duty Manager West Midlands

Are you passionate about creating unforgettable customer experiences while leading a motivated team? We're looking for a driven and hands on Duty Manager to join our team and support the Site Centre Manager in taking our venue to the next level. This role is shop floor led, you'll spend most of your time out front with the team and guests, making sure the venue is buzzing, rather than sitting behind a desk.

• Leading from the front on the shop floor, creating a fun and energetic atmosphere for staff and guests
• Working closely with and supporting your Site Centre Manager in all areas of site operations
• Inspiring, coaching, and supporting your team to deliver outstanding service and memorable guest experiences
• Driving sales and smashing financial targets with fresh ideas and energy
• Training and developing new team members
• Leading by example, setting the standard for professionalism, teamwork, and fun

This role is perfect for someone who's hungry for career progression, loves being out on the shop floor, and wants to work in a place where no two days are the same. If you're ready to make a difference and grow with us, we'd love to hear from you!

• A proven background in driving sales and hitting targets
• Natural leadership skills with a passion for developing people
• The ability to create a positive, energetic, and engaging environment for both staff and guests
• A hands‑on approach, someone who thrives on being out on the floor, not stuck in an office
• A problem solver who's organized, ambitious, and always striving for success

• Competitive salary (£25,000-£28,000) plus performance bonus
• Career progression, training and support to help you step up into senior roles (including Centre Manager)
• Employee discounts on our activities and experiences
• Company pension scheme
• Be part of a supportive and ambitious team where your ideas and drive make a real impact