Interim Baby Bank Manager

Role Overview

The Baby Bank Manager will oversee the full operation of the baby bank, from managing donations to volunteer coordination and reporting. The role requires ensuring efficient processes, transparent systems, and a high-quality service to meet the needs of our families.

• Operations
  • Manage all aspects of the baby bank, including stock control, donation logistics, and reporting.
  • Ensure donations are properly stored, tracked, and distributed efficiently.
  • Maintain safe and organized stock levels, liaising with donors and management to replenish low-stock items promptly.
  • Record all incoming and outgoing donations, produce reports, and track engagement with donors and volunteers.
  • Assess the value of all donations for annual reporting purposes.
  • Act as a keyholder, receiving deliveries and ensuring site security.
  • Build and maintain relationships with community and corporate donors.
• Volunteer Management
  • Collaborate with the Office Manager to recruit, onboard, and retain volunteers.
  • Train, empower, and oversee the volunteer team to ensure a supportive and welcoming environment.
  • Implement systems for volunteer supervision, including regular team meetings and individual support.
  • Facilitate corporate and group volunteer days as required.
• Referrals Fulfilment
  • Ensure a welcoming environment for families visiting the baby bank.
  • Identify and implement best practices for service delivery to families.
  • Oversee the preparation and packaging of weekly referrals, aligning with available stock and family needs.
  • Ensure accurate and timely data uploads for monitoring and reporting purposes.
  • Oversee the quality and safety of all incoming and outgoing items, including safety checks for equipment and ensuring hygiene standards.
  • Ensure compliance with health and safety standards in the workspace.
• Partnerships & Stakeholder Engagement
  • Identify, build and nurture relationships with major donors, trusts, foundations, and corporate partners to increase long-term giving.
  • Develop and implement strategic engagement plans to strengthen partnership ties and maximise funding opportunities.
  • Identify new funding prospects through research and stakeholder outreach, aligning opportunities with organisational priorities.
  • Manage a portfolio of key supporters, ensuring timely communication and stewardship to enhance donor retention.
• Facilities Management
  • Manage the baby bank’s physical space, including cleanliness, shelving, and storage solutions.
  • Ensure waste is disposed of appropriately and that the space is consistently well-maintained.
  • Work with the Office Manager to coordinate site monitoring and maintenance.

Essential

• Experience in business/project management/ voluntary sector or community initiatives.
• Experience in line management, particularly working with volunteers.
• Strong communication, interpersonal & relationship building skills (written and oral).
• Strategic mindset & ability to engage with diverse stakeholders, from CEOs to service users.
• Creative and resourceful in sourcing items and solving problems.
• Ability to remain calm under pressure and maintain high standards.

Desirable

• Proven experience in non-profit management/ leadership.
• Experience in fundraising, procurement, Tenders or Contract management.
• Knowledge of the local community and areas of deprivation.
• Experience in children & family services.
• Event management experience.