Head of Neighbourhoods and Communities

About the role

Operational patch:
Midlands Region

Contract:

Full-time, Permanent

Hours:

37.5 per week (Monday‑Friday)

Workstyle:
Field‑based leadership role with responsibility across a wide geographic area

Other requirements:
Full driving licence and access to a vehicle. An enhanced DBS and consumer check is required for this role

Closing Date:
Sunday 22 February 2026

Help us create places where people can truly thrive. At Bromford Flagship Live West, we invest in homes, places and relationships so people can thrive. In the senior leadership role of Head of Neighbourhoods and Communities, you will transform purpose into reality across a large and diverse geography.

Leading services that include Neighbourhoods, Housing Management and Community Safety, you will take end‑to‑end accountability for delivering safe, secure, warm homes and vibrant neighbourhoods that customers are proud to live in. Reporting to the Regional Director, you will shape how our place‑based model works on the ground – ensuring services are integrated, local, compliant and consistently high‑performing.

With responsibility for a housing portfolio of around 22,000+ homes, you will provide visible and inspirational leadership to multi‑disciplinary, field‑based teams and foster a culture that is customer‑driven, ambitious and all‑in – aligned to our values and focused on delivering upper‑quartile performance in customer satisfaction, income collection, complaints, voids and tenancy sustainment.

Drive continuous improvement, intelligent decision‑making and high‑quality, compliant services that reflect lived experience, using insights, data and customer voice.

• Significant senior leadership experience in multi‑functional, customer‑facing operations (housing or regulated sectors ideal).
• Experience leading large, dispersed, field‑based teams.
• Strong understanding of housing regulation, compliance and landlord responsibility.
• Proven success driving performance, service improvement and customer satisfaction.
• Exceptional communication, collaboration and influencing skills.
• Commercial acumen and experience managing sizeable budgets.

• Housing‑related qualification (CIH L5 or willingness to work towards).
• Flexibility to travel across the region.
• Full UK driving licence and ability to complete an Enhanced DBS check.

We encourage people from all sections of our community to apply for jobs with us. We welcome those historically underrepresented, including people from ethnic minority backgrounds, disabled people, and members of the LGBTQIA+ community. We are a proud “Disability Confident” (Level
2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.