Service Delivery Manager

A key operational leadership role responsible for managing front line, client facing teams and ensuring high quality service delivery across our advice and non-advice contracts with multiple funders. You’ll manage performance, support staff development and make sure services meet contract and organisational standards.

As part of the Operational Leadership Team, you’ll join 6 other operational managers who work closely with the Senior Leadership Team to drive continuous improvement and contribute to new business opportunities. You’ll take a hands on approach, where your work directly improves service delivery and creates impact.

• Demonstrable capabilities to line manage different teams and work collaboratively to meet objectives, ensuring the team’s processes and tasks are carried out efficiently.
• Excellent administrative, planning and organisational skills and the ability to work to tight deadlines and manage time effectively under own initiative on a range of tasks at any one time.
• Strong interpersonal skills with the ability to deal with people at all levels appropriately, inside and external to the organisation.
• Calm and professional when handling sensitive issues, complex demands, and periods of change.
• Committed to continuous learning and creating a positive, inclusive environment where teams can thrive.

Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.