Operations Manager

Overview

A large, operationally complex digital services business is hiring a Site Operations Manager to take full ownership of service delivery, compliance and operational performance at one of its core UK sites.

This is a hands-on, onsite role suited to someone with strong operational leadership experience and a deep understanding of ISO-driven environments
. You will be responsible for ensuring the site operates to the highest standards across quality, information security, health and safety, and business continuity.

Site Operations Manager

Up to £65,000 per annum

Wolverhampton. Full time onsite

• Owning end to end service delivery for the site, covering operations, facilities, people and compliance
• Ensuring strict adherence to ISO standards including ISO 9001, ISO 27001, ISO 45001 and related frameworks
• Leading internal and external audits, managing non-conformances and driving corrective actions
• Maintaining compliance across quality management, information security, health and safety and business continuity
• Managing and developing operational teams, setting clear objectives and performance expectations
• Overseeing site level reporting including KPIs, SLAs, budgets and forecasts
• Ensuring operational processes align with documented procedures and accreditation requirements
• Acting as the key point of contact between senior leadership, compliance teams and site operations
• Driving continuous improvement across processes, efficiency and service quality

• Proven experience in a site based operations or service delivery management role
• Strong working knowledge of ISO frameworks, particularly ISO 9001 and ISO 27001
• Experience leading audits and managing compliance in regulated environments
• Confident managing operational teams and performance at scale
• Strong understanding of health and safety, information security and quality management systems
• Data driven mindset with experience reporting against operational KPIs
• Calm, structured approach with the ability to manage complex operational demands

• Salary up to £65,000
• Fully onsite role in Wolverhampton
• High responsibility position with clear ownership of site performance
• Opportunity to operate in a highly structured, compliance-led environment
• A role with long term stability and operational influence

If you are an experienced operations leader who understands the importance of ISO compliance and enjoys owning site performance end to end, this role offers a clear and impactful next step.