Store Manager - Costa

Role Overview

Store Manager – £30,000 to £32,000, 40 hours per week. Address:
Hilton Park Services, M6 Junction 10A/11, Essington, Wolverhampton, Staffordshire WV11 2AT
. As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve.

You’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages while delivering exceptional service as we transform the UK’s rest stop experience.

• Annual bonus up to £7,800pa (up to 20% dependent on location and performance)
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager

• Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
• Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
• Adhering to and ensuring delivery of brand standards
• Overall responsibility for driving consistent high quality customer service and sales
• Lead shifts including opening and closing the unit

• A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
• Previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
• An ability to build strong and positive relationships with stakeholders
• Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
• An ability to remain calm under pressure in a pressurised environment
• You may be an assistant general manager or deputy manager aspiring to take your career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance. Where our customer’s journey pauses, yours just begins. Ready to start your journey with us? Apply today.