Parts Manager

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Parts Manager

Contract Type:
Permanent, full-time

Hours:

44 hours per week, Monday to Friday 8am to 6pm

Salary:
Basic of £45,000, plus bonus

Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Parts Manager to lead the aftersales team.

As a Parts Manager, you will act as a role model for customer service excellence for the team, always leading by example. You ll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for the Parts team. This is an opportunity not to be missed!

You ll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met.

• Lead your team to success in a busy fast paced environment
• Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
• Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
• Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon
• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Manage accurate data collection and provide forecasts on departmental performance

You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life s most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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