Senior Compliance Assistant; Legal

Our client, a very reputable firm, is looking to appoint a Senior Compliance Assistant based in Wolverhampton. You will be tasked with supporting both clients and the business. You will lead a motivated team, drive excellence all whilst ensuring clients receive an outstanding experience & service.

• Previous experience of working within a legal or professional services environment
• Proven experience of working within a team leader, supervisory or people management role
• Knowledge of MS Office & Case Management Systems
• Knowledge & understanding of compliance & onboarding processes
• Excellent communication skills both written & verbal
• Strong organisational skills
• High attention to detail

• Guiding & supporting a team to deliver an outstanding customer experience, particularly with new business onboarding
• Providing ongoing training, one to one coaching & day to day support to team members
• Monitoring of workloads, reviewing team and individual performance and supporting the smooth running of the team
• Providing reports to management to provide key insights
• Contributing to ideas for process improvement to keep the business running smoothly & efficiently
• Working alongside the team in handling onboarding tasks for new business & clients
• Managing team resources
• Handling of escalations
• Collaborating with the wider team and business to resolve any queries and complaints efficiently
• Ensuring health & safety standards are being met

Salary is £28,000 - £35,000 per annum, dependant on experience.

Working Hours are Monday Friday, 9am 5pm with 1 hours lunch.