Corporate Services Team Leader

About the team

The Corporate Services team at OSB Group is the organisation’s first point of contact - the people who create a professional, welcoming, and well-run environment for colleagues, customers, visitors, and partners. They manage reception, facilities coordination, visitor experience, and day-to-day office operations so the rest of the business can focus on specialist lending and customer service.

As a Corporate Services Team Leader, you will have the opportunity to support the Property Services Operations Manager. You will be responsible for the services and processes that support the smooth running of the offices, all matters affecting employees and visitors on a day to day basis and to manage the Corporate Services function.

Please note that this is a 12-month Fixed Term Contract.

• Lead the Front of House team, providing day-to-day oversight and support for a team of four receptionists, ensuring high-quality service across reception, security coordination, meeting‑room management, vendor liaison, inbox monitoring, and hosting duties including external refreshments.
• Line‑manage colleagues through effective absence management, performance reviews, coaching, and ongoing development.
• Maintain oversight of building operations, ensuring compliance, safety, and smooth running of all Front of House and Corporate Services activities.
• Coordinate actions arising from health & safety risk assessments, ensuring required tasks are completed by the appropriate teams.
• Conduct DSE assessments for colleagues, supporting wellbeing and compliance with workplace standards.
• Manage building security and access control, including processing out‑of‑hours access requests and ensuring adherence to security protocols.

We offer a base salary depending on experience from £33,000 - £35,000.

• Enhanced family-focused benefits
• Annual bonus opportunity

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

• Proven experience in roles where customer interaction is central. This could come from corporate reception, office-based customer service, retail, or any fast-paced environment where service quality is key.
• Strong administration skills, including managing inboxes, scheduling, documentation, and general office coordination.
• Ability to represent the organisation with confidence, clarity, and professionalism.
• Experience leading or guiding a team. Full people management isn’t essential, but exposure to supervising, mentoring, or coordinating others is beneficial.
• Understanding of Display Screen Equipment requirements. Experience conducting DSE assessments is a bonus, but training can be provided.
• A general awareness of H&S policies and procedures, office safety and facilities maintenance is desirable.

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.