Head of Services

Head of Employer Services

Salary: £66,939 - £70,283

Contract: Full Time (Hybrid)

We are recruiting for a Head of Employer Services to lead our Employer Services function within Pension Services.

• Leading and managing the Employer Services function, ensuring the delivery of high‑performing, customer‑focused services to employers and stakeholders.
• Developing and implementing the Employer Services strategy, aligned to the Fund’s Corporate Plan and strategic objectives.
• Providing inspirational leadership to Relationship Management Leads and the Onboarding & Exits Lead, creating a culture of accountability, collaboration and continuous improvement.
• Monitoring employer performance against the Pension Administration Strategy (PAS), identifying trends, managing risks and leading corrective action where required.
• Driving service improvement through the use of management information, customer feedback, journey mapping and performance analysis.
• Leading employer engagement initiatives, including communications, events and targeted campaigns to improve customer experience and employer compliance.
• Ensuring robust governance, risk management, business continuity and internal controls are embedded across the Employer Services function.
• Overseeing Employer Services policies and ensuring compliance with Data Protection legislation and information governance requirements.
• Managing budgets, resources and workforce planning to ensure value for money and delivery of strategic priorities.
• Representing the Employer Services function at senior leadership meetings, governance forums and external stakeholder events.

We are looking for an inspiring and strategic leader with significant experience managing customer‑facing or relationship‑management services within a complex organisation. You will be educated to degree level in a relevant subject or be able to demonstrate substantial experience that supports the requirements of the role. Experience with in the Local Government Pension Scheme, pension administration or a public‑sector environment would be advantageous but is not essential.

• Competitive Local Government Pension Scheme.
• Flexible and hybrid working arrangements.
• Comprehensive learning and development opportunities.
• Professional qualifications and career development support.
• Employee awards and recognition scheme.
• 24‑hour Employee Assistance Programme.
• A strong commitment to diversity, inclusion and wellbeing.

We are committed to building a diverse workforce that reflects the community we serve and we value an inclusive culture. We hold the Disability Confident Employer Gold Award, the Stonewall Gold Award, and the RACE Code Quality Mark, reflecting our commitment to equality and inclusion.